You can return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is the result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of handing over your package to the return shipper. However, in many cases you will receive a refund sooner. This period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes for us to process your return once we receive it (3-5 business days ), and the time it takes your bank to process our refund request (5-10 business days).

If you need to return an item,

By email

You contact us by email via with your order number and details of the product you wish to return. We will respond promptly with instructions on how to return the items in your order.

From our return platform

You can directly through our return portal create your return for this enter your tracking number or order number and postal code then select your reason for return.

Depending on your case, the return costs are calculated as accurately as possible or free if the return is the result of our error (you have received an incorrect or defective item, etc.).

Note that the 100€ are the maximum costs given as an indication and cannot be higher than your order

The return costs which will be invoiced at the time of reimbursement


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